Thank you for shopping with us! Because our products are custom-made to order, our return policy differs from traditional retail stores. Please read the guidelines below carefully before placing your order.

If your item arrives damaged, defective, or if you received the wrong item/size due to a fulfillment error, we will gladly issue a free replacement or full refund.

• How to report: Please contact our support team at hotcripkitty@outlook.com within 14 days of receiving your package.
• What to include: You must provide clear photographs showing the defect, damage, or the incorrect item along with your order number.
• Do not ship items back to us or the return address on the package without contacting us first.

Because every product is printed individually and manufactured specifically for you when you order, we cannot accept returns or exchanges for buyer’s remorse or incorrect size selection.

• Please review the Size Guide provided on each product page carefully before finalizing your purchase.
• Notice for EU & UK Customers: Under European Union and UK Consumer Contracts Regulations, the standard 14-day right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalized. As a result, custom print-on-demand items are final sale unless defective.

• Wrong Address: If you provide an address that is considered insufficient by the courier, the shipment will be returned to our fulfillment facility. You will be responsible for reshipment costs once we have confirmed an updated address with you.
• Unclaimed Deliveries: Shipments that go unclaimed are returned to our fulfillment facility. You will be responsible for the cost of reshipping the order. Unclaimed returns are only held at our facility for 30 days before being donated to charity.

For international shipments outside our primary fulfillment zones, your package may be subject to local import duties and taxes.

• These charges are the sole responsibility of the customer.
• If you refuse a package to avoid paying local customs fees or VAT, the package will be treated as an unclaimed delivery. No refunds will be issued for packages refused due to customs charges