Frequently Asked Questions:
Delivery Policy for Smacktalk by Hot Crip Kitty
1. What shipping methods do you offer?
I partner with Printful to offer worldwide shipping options. As a small business, I can only offer Standard Shipping but Printful calculates all tax and duties at point of sale so you're paying one time with no hidden importation fees.
2. What are the average delivery times?
Delivery times can vary based on your location.
Here’s a general guideline:
-
Processing Time: Orders typically take 2-7 business days to be printed and fulfilled.
-
Standard Shipping: 7-14 business days
3. How can I track my order?
Once your order has shipped, you will receive a confirmation email that includes a tracking number. You can use this number to monitor your order’s journey until it reaches you.
4. Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact my immediately. If your order hasn’t been processed yet, I’ll do our best to accommodate your request. However, if it’s already in production or has been shipped, I cannot make changes.
5. What should I do if my order hasn’t arrived?
If your order doesn’t arrive within the estimated delivery time, please reach out to me. I’ll help you track down your order and resolve any issues that may have arisen during shipping.
6. What happens if my order is lost or damaged during shipping?
In the rare event that your order is lost or arrives damaged, please contact me within 14 days of the delivery date. Provide me with your order number and details of the issue. I'll try my best to work with Printful to resolve the problem and may offer a refund or replacement as needed.
7. Do you ship internationally?
Yes, I ship internationally! Please note that delivery times and shipping rates will vary depending on your location. Be sure to check the shipping rates at checkout.
8. Are there any additional customs fees for international orders?
International orders may be subject to customs fees, taxes, or duties, depending on the destination country’s regulations. These fees are the responsibility of the customer and are not included in the product price or shipping costs but Printful calculates and charges these at checkout for you!
9. Who should I contact if I have further questions about my delivery?
If you have any additional questions regarding your delivery, please reach out to me at hotcripkitty@outlook.com.
Returns and Exchanges
1. Can I return or exchange an item?
Unfortunately, we cannot accept returns or exchanges on any items purchased from our store. This policy is in place due to the custom nature of our products, which are made to order through Printful.
2. Why can't I return or exchange items?
Since all of our products are printed on demand and sent directly to you, they cannot be resold. Therefore, we do not offer returns or exchanges. We want to ensure that every item you receive is made just for you!
3. What if my item has a quality issue or is damaged?
We strive for excellence in every order, but if you experience any printing quality issues or damage during delivery, please contact us immediately. We require adequate evidence, such as photos of the product and packaging, to process your request for a refund.
4. How do I request a refund for a quality issue?
If you believe your item is defective or has a printing issue, please follow these steps:
- Contact us within 14 days of receiving your order.
- Provide clear photos of the item, showing the issue.
- Include a brief description of the problem.
Once we review your evidence, we’ll determine if you’re eligible for a refund.
5. How long will it take to process my refund?
If your refund request is approved, it typically takes 5-10 business days for the refund to be processed and reflected in your account, depending on your bank or payment provider.
6. Can I exchange my item for a different size or color?
Due to our custom order policy, we are unable to offer exchanges for different sizes or colors. Please refer to the sizing guide before making a purchase to ensure you choose the right option.
7. What if I ordered the wrong item by mistake?
If you’ve ordered the wrong item, we encourage you to double-check your selections before completing your purchase. Unfortunately, we cannot accept returns or exchanges for incorrect orders.
8. Who should I contact for further questions?
If you have any more questions or concerns regarding our return and exchange policy, please reach out to me at hotcripkitty@outlook.com and I will try my best to assist you!
